Technical Advice
We have put together a list of the problems that we hear most frequently from our customers, so if you are having difficulties with the site you may find the answer here. If not then please email us on webtech@nisbets.co.uk with full details of the error and we will investigate. Topics covered in this section are:
- The site says my email address is already in use.
- I cannot complete registration - the page loops back to login.
- I've added items to my basket, but it says that it is empty.
- My card isn't accepted.
- I can't enter card date information.
- The site looks strange or is unusable because some areas are overlapping or text is missing.
- I keep getting an error not on this list.
The site says my email address is already in use
It is most likely that you are already registered, or have previously purchased from us.
Please request your password using the automated password finder facility then login as an 'Existing Online Customer' (Do not attempt to re-register).
If this fails please email us on webtech@nisbets.co.uk with full details of the error.
I cannot complete registration - the page loops back to login
The Nisbets website uses cookies to store information that you enter, such as the contents of your basket. If your browser has been set to reject cookies, or you are using security software such as a Firewall that rejects cookies, you may find that the site fails.
- Please configure your software (Firewall, browser etc) to accept cookies from nisbets.co.uk. If you do not know how to do this you may need to consult your software help files.
- We have found that AOL users who have not logged in as the main 'Screen Name' for their account, or who have parental controls engaged have problems using the secure areas of the site. If you are an AOL user having this type of problem then please consult AOL technical advice concerning use of 'Screen Names' and parental controls.
I've added items to my basket, but it says that it is empty
The Nisbets website uses cookies to store information that you enter, such as the contents of your basket. If your browser has been set to reject cookies, or you are using security software such as a Firewall that rejects cookies, you may find that the site fails.
- Please configure your software (Firewall, browser etc) to accept cookies from nisbets.co.uk. If you do not know how to do this you may need to consult your software help files.
- We have found that AOL users who have not logged in as the main 'Screen Name' for their account, or who have parental controls engaged have problems using the secure areas of the site. If you are an AOL user having this type of problem then please consult AOL technical advice concerning use of 'Screen Names' and parental controls.
My card isn't accepted
We do not accept Electron, Solo or American Express.
Please do not use a non-UK invoicing address. If you are ordering from Ireland try nisbets.ie, or if you are outside of the UK contact our export department on export@nisbets.co.uk
I can't enter card date information
If you are having problems with entering the required date information at the payment stage of your order:
Please save your basket before checking the language settings held within your internet browser application. This will ensure that you are able to complete the order without further delay once this issue is resolved for you.
To check the language settings, please follow these steps from within the internet browser window:
- Select Tools – Internet Options – Languages
- The language displayed should be set to English UK. If not, please amend it accordingly
- Save the new settings and close the internet browser.
- Re-open the internet browser and retrieve your basket from the Nisbets website. You should now find that you are able to enter the dates successfully
This should now resolve the situation for you but, should problems persist, please let us know at webtech@nisbets.co.uk and we will endeavour to resolve them for you.
The site looks strange or is unusable because some areas are overlapping or text is missing
Cached files can disrupt site display
- Try refreshing the page by pressing F5 on your keyboard, or the refresh button on your browser toolbar
- Make sure that you regularly empty your Temporary Internet Files folder to prevent old files interfering with the display of new content on websites
Browsers
The site is optimised for use on a 1024 x 768 monitor using IE8 or later. It will also work with IE6 and 7, Firefox, Chrome, Safari and Opera. If you are using a browser not on this list, or an old version of these browsers you may experience problems with the display of the site.
- Try using a browser listed above.
- Make sure that you regularly update your browser software.
Disabled style sheets
Some users may have disabled style sheets in favour of using their own. This will disrupt the display of our site, which relies on this technology.
Disabled Pop-Ups and JavaScript
Key areas of the site (address finder and credit card details form) use JavaScript. If you have chosen to disable JavaScript, or are running a pop-up blocker the site may fail.
- Click here for Microsoft advice on resetting browser settings for IE8
- Click here for the Firefox knowledge base
I keep getting an error not on this list
Apologies for the error - please email us at webtech@nisbets.co.uk with full details of the problems and any error messages you were given and we will investigate for you.
